At  HAILY , we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a flexible return, refund, and exchange policy.

Eligible Items:

• All clothing items, including shirts, dresses, pants, and accessories, are eligible for a return, refund, or exchange within 07 days of completed delivery.
• All items must be in their original condition, with tags attached and in original packaging.
• Sale items are final sale and cannot be returned, refunded, or exchanged.

Return Process:

1. Contact customer service at haily.fashion@yahoo.com to initiate a return.
2. Provide your order number and reason for return.
3. Our team will provide return instructions and a return shipping label if necessary.
4. Once the returned item is received and inspected, we will process a refund, exchange, or store credit as requested.

Refunds:

• Refunds will be processed to the original form of payment within 7-10 business days of receiving the returned item.
• Shipping fees are non-refundable.

Exchanges:

• If you would like to exchange an item, please follow the return process and place a new order for the desired item.
• If the new item is of higher value, we will invoice you for the difference. If the new item is of lower value, we will issue a store credit for the difference.

Store Credit:

• If you opt for store credit, a HAILY gift card will be issued to you in the amount of your return. This gift card can be used on any future purchases.

If you have any questions or concerns, please reach out to our customer service team at haily.fashion@yahoo.com. We are here to help and ensure a positive shopping experience.